F.A.Q.
How do I care for my t-shirts and jerseys? Washing instructions
We recommend gentle cycle machine wash, warm or cold water with like colors, turned inside-out) logos turned inside. Use with NON-CHLORINE BLEACH only. Do not iron. Hang to dry, for best conservation.
FREE SHIPPING on orders over $80 !
We take care of you. NO BROKERAGE OR CUSTOM CHARGES.
You may select other shipping methods, Ground Courier or Overnight Shipping, a discount will be applied automatically.
FREE Airmail shipping applies to Canadian and Continental US destinations.
Other destinations will get equivalent discount applied to shipping cost.
Promotion is valid for a limited time and not transferable.
Usual transit delay to international destinations?
Standard Airmail shipping with the Post : you may expect to receive it within 6 to 10 days. However, it does occasionally take as much as 3 to 4 weeks, especially around the Christmas holidays. Please note that this is unfortunately out of our control.
Courier Overnight : 1 or 2 days transit to Europe. Other destinations might take a few more days.
Usual transit delay to the USA?
Standard Airmail shipping with the Post : you may expect to receive it within 6 to 10 days. However, it does occasionally take as much as 3 to 4 weeks, especially around the Christmas holidays. Please note that this is unfortunately out of our control.
Courier Overnight : 1 or 2 days transit.
Usual transit delay within Canada?
Standard Canada Post : you may expect to receive it within 2 to 6 days. Remote regions might take a few more days.
Courier Overnight : 1 or 2 days transit.
Within what kind of delay can I expect my order to ship?
Orders are usually shipped within 1 to 3 business days. If some items are unfortunately not in stock at the time of your purchase, be assured that we are having it produced in a timely fashion.
For customized jerseys, please allow 1 to 2 weeks for production – additional delay may apply during rush periods such as Halloween and Christmas.
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Any questions or comments?
Please let us know.
We will get back to you in a timely fashion!
EXCHANGE & RETURN POLICIES
EASY EXCHANGE
On most products we accept exchange for different sizing, or for other items of same value without a problem.
Please note we cannot accept exchanges for such items :
- Customized jerseys (other than the ones we keep stock)
- Personalized items
- Stained, used or laundered items
- Non-returnable items as listed below
Please follow the simple shipping procedures below and we'll notify you upon reception and when item is shipping back your way.
We will each assume shipping fees on our sides.
HASSLE FREE RETURNS
We will gladly accept returns that meet these standard conditions :
1. Returned products must have been shipped back within 45 days from reception, returned following our instructions so that no custom charges are involved (as it should be on a return).
2. Products must be new, unused, unstained, unwashed.
3. Products must be generic and offered as is on our web site (i.e. not customized).
If all conditions are respected we will refund right away upon reception 90% of item value (there is a 10% re-stock fee).
Please follow the simple shipping procedures below and we'll notify you upon reception and credit applied.
Please note that buyers assume shipping fees on all returns.
Non-Returnable Items :
- Customized hockey jerseys and personalized items (other than the ones we keep in stock).
- All autographed items including pictures, jerseys, pucks.
- For sanitary reasons : Halloween costumes, notably morph suits & wigs.
SHIPPING BACK PROCEDURES
Steps :
- Notify us within 45 days following reception of goods, and request return authorization number.
- Pack items safely in their original package if possible.
- Write your Return Authorization Number on the OUTSIDE of the package. Example: RAN # 50844
- Send package with STANDARD POSTAL SERVICE ONLY with the mention :
**** WARRANTY RETURN OF CANADIAN PRODUCT ****
This will avoid any custom charges on the return – as we are entitled not to assume on returns – and therefore the parcel being sent back to you.
RETURN ADDRESS :
RA# (provided number)
MadBrothers.com
149 Levis
Granby, QC
Canada J2H 2G4
TESTIMONIALS