"NO CLIENTS LEFT BEHIND" CUSTOMER SERVICE

 

THANKS FOR SHOPPING IN OUR STORE!  WE LOVE TO TREAT YOU LIKE STARS!!!

 


 

Returns & Exchanges Policy


EXCHANGES

On most products, we accept exchange for different sizings, or for other items of same value without a problem. See Non-Returnable Items below to see if your item is eligible.

RETURNS

We will gladly accept returns within 30 days from the date you received your purchase. Refunds are for the cost of the merchandise only. A 15% restocking fee will be charged.  Return shipping charges are not refundable. All returns will be credited to the original form of payment. All merchandise must be in new condition.

 

Non-Returnable Items :


Return procedures :

All return products require a RAN (Return Authorization Number) within 30 days from the date of receiving purchase.
Please send an email to info@madbrothers.com, and request your RAN.

Pack items safely in their original package if possible.

Write your Return Authorization Number on the OUTSIDE of the package. Example: RAN # 50844

Send them with POSTAL SERVICE ONLY with the mention :
****RETURN OF CANADIAN PRODUCT****
This will avoid any custom charges on the return – as we are entitled not to assume on returns – and therefore the parcel being sent back to you.
We will advise upon reception of returned items.
We will also advise when new item is being shipped, or credit applied.
***Please note that you will assume the cost of shipping it back to us.

 


 

SHIPPING AND DELIVERY

Orders are usually shipped within 1 to 3 business days. If some items are unfortunately not in stock at the time of your purchase, be assured that we are having it produced in a timely fashion. 
For customized jerseys, please allow 1 to 2 weeks for production – additional delay may apply during rush periods such as Halloween and Christmas.

Usual transit delay within Canada
Standard Canada Post : you may expect to receive it within 2 to 6 days. Remote regions might take a few more days.
Courier Ground : you may expect to receive it within 1 to 4 days. Remote regions might take a few more days.
Courier Overnight : 1 or 2 days transit.


Usual transit delay to the USA
Standard Airmail shipping with the Post : you may expect to receive it within 6 to 10 days. However, it does occasionally take as much as 3 to 4 weeks, especially around the Christmas holidays. Please note that this is unfortunately out of our control.
Courier Ground : you may expect to receive it within 3 to 6 days. Remote regions might take a few more days.
Courier Overnight : 1 or 2 days transit.


Usual transit delay to international destinations
Standard Airmail shipping with the Post : you may expect to receive it within 6 to 10 days. However, it does occasionally take as much as 3 to 4 weeks, especially around the Christmas holidays. Please note that this is unfortunately out of our control.
Courier Overnight : 1 or 2 days transit to Europe. Other destinations might take a few more days.

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